Contacting Airbnb Hong Kong: A Comprehensive Guide

When it comes to finding reliable accommodations or addressing issues with your stay in Hong Kong, Airbnb offers various contact methods to help ensure a smooth experience. This comprehensive guide will provide you with all the necessary information for contacting Airbnb Hong Kong, including phone numbers, email addresses, and online support options.

Airbnb Hong Kong Contact Information:

1. Phone Support:

   • Customer Service Hotline: For immediate assistance, you can call Airbnb's customer service hotline. While Airbnb does not have a dedicated Hong Kong hotline, users can call the general support number. The international customer support number is +1-855-424-7262. For local assistance, you may need to navigate the Airbnb website or app to get in touch with a local representative or request a callback.

2. Email Support:

   • General Inquiries: For non-urgent issues or inquiries, you can contact Airbnb via email. While Airbnb does not publicly list specific email addresses for Hong Kong, you can use the general support email: [email protected]. Make sure to include your booking reference number and a detailed description of your issue.

3. Online Support:

   • Help Center: Airbnb provides a comprehensive online Help Center that covers a wide range of topics. Visit the Airbnb Help Center at help.airbnb.com and select "Hong Kong" from the location dropdown menu to access location-specific information and resources.
   • Live Chat: For real-time assistance, you can use the live chat feature available on the Airbnb website and app. This feature connects you with a support representative who can help resolve your issue or answer your questions.

4. Social Media:

   • Twitter: You can reach out to Airbnb’s support team on Twitter by tweeting @AirbnbHelp. This is a good way to get quick responses to your queries.
   • Facebook: Airbnb also has a presence on Facebook. You can send a message to Airbnb's official Facebook page for support.

5. Address for Physical Mail:

   • If you need to send physical documents or correspondence, you can send mail to Airbnb’s regional office in Asia. While there is no specific office in Hong Kong, the nearest regional office is located at: Airbnb Asia Regional Office 1 George Street, Level 2 Singapore 049145

Additional Tips:

• Booking Issues: If you are experiencing issues with a booking, such as cancellations or disputes, ensure you have all relevant details ready before contacting Airbnb. This includes booking references, communication history, and any evidence related to the issue.

• Resolution Center: For disputes with hosts or other resolution-related issues, use the Airbnb Resolution Center, accessible through your account dashboard. This feature allows you to submit claims and track their progress.

• Local Regulations: Keep in mind that local regulations in Hong Kong may affect your stay or bookings. Airbnb’s policies are designed to comply with these regulations, so it’s helpful to review any applicable rules and guidelines provided on their website.

Conclusion:

Reaching out to Airbnb Hong Kong is straightforward with multiple contact options available. Whether you prefer speaking directly with a representative, using online resources, or engaging through social media, Airbnb strives to offer comprehensive support to address your needs. For the most effective resolution, ensure you provide detailed information and use the appropriate contact method based on the urgency and nature of your issue.